{"id":10610,"date":"2026-04-16T16:25:34","date_gmt":"2026-04-16T19:25:34","guid":{"rendered":"https:\/\/www.uplayamerica.com\/service-call-form\/"},"modified":"2026-04-22T10:31:59","modified_gmt":"2026-04-22T13:31:59","slug":"formulario-de-solicitud-de-servicio","status":"publish","type":"page","link":"https:\/\/www.uplayamerica.com\/es\/formulario-de-solicitud-de-servicio\/","title":{"rendered":"Formulario de solicitud de servicio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=\u00bbyes\u00bb el_class=\u00bbbotonshadow sec-top\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb css=\u00bb.vc_custom_1773253422221{padding-top: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb css_params=\u00bb\u00bb][vc_column el_class=\u00bbinfo-box-small-wrap\u00bb css=\u00bb.vc_custom_1572223665218{padding-top: 0px !important;}\u00bb]<div class=\"porto-sicon-box  vc_custom_1776864707668  wpb_custom_e086de5b80137ea00a1ceb81916c0082 style_1 top-icon\"><div class=\"porto-sicon-header\" style=\"margin-bottom:0px;\"><h2 class=\"porto-sicon-title\" style=\"\">Formulario de solicitud de servicio<\/h2><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[vc_icon icon_fontawesome=\u00bbfar fa-window-minimize\u00bb color=\u00bbcustom\u00bb size=\u00bblg\u00bb align=\u00bbcenter\u00bb css=\u00bb.vc_custom_1773589945239{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;}\u00bb custom_color=\u00bbvar(&#8211;porto-primary-color)\u00bb css_params=\u00bb\u00bb][\/vc_column][\/vc_row][vc_row full_width_css=\u00bbstretch_row_content_no_spaces_css\u00bb wrap_container=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1773160561956{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb el_class=\u00bbsec-bot formparts\u00bb css_params=\u00bb\u00bb][vc_column conditional_render=\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00bb el_class=\u00bbgaleriaimg\u00bb css_params=\u00bb{\u00abcss_padding_right_md\u00ab:\u00ab20px\u00ab,\u00abcss_padding_left_md\u00ab:\u00ab20px\u00ab}\u00bb css=\u00bb.vc_custom_1773176602596{padding-right: 15% !important;padding-left: 15% !important;}\u00bb custom_css_response=\u00bb@media(max-width:767px){.vc_custom_1773176602596{padding-right:20px!important;padding-left:20px!important;}}\u00bb]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10606-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10606\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/10610#wpcf7-f10606-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10606\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10606-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/>\n<\/fieldset>\n<div class=\"porto-contact-form\">\n    <input class=\"wpcf7-form-control wpcf7-hidden\" id=\"serial-number\" value=\"\" type=\"hidden\" name=\"serial-number\" \/>\n    \n    <div class=\"row justify-content-end mb-3\">\n        <div class=\"col-md-3 text-end\">\n            <label class=\"small mb-1\">Fecha<\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"order-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"order-date\" \/><\/span>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title\">Informaci\u00f3n del Cliente<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-6 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"customer-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre del Cliente *\" value=\"\" type=\"text\" name=\"customer-name\" \/><\/span><\/div>\n        <div class=\"col-md-6 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"business-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre de la Empresa *\" value=\"\" type=\"text\" name=\"business-name\" \/><\/span><\/div>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md-6 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono *\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/div>\n        <div class=\"col-md-6 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-3\">Detalles de la M\u00e1quina<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-4 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"machine-serial\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de Serie *\" value=\"\" type=\"text\" name=\"machine-serial\" \/><\/span><\/div>\n        <div class=\"col-md-4 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"purchase-year\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number form-control\" min=\"2000\" max=\"2030\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"A\u00f1o de Compra *\" value=\"\" type=\"number\" name=\"purchase-year\" \/><\/span><\/div>\n        <div class=\"col-md-4 mb-3\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"purchased-from\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"purchased-from\"><option value=\"Comprado a *\">Comprado a *<\/option><option value=\"Uplay\">Uplay<\/option><option value=\"Distribuidor\">Distribuidor<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-3\">Ubicaci\u00f3n de la M\u00e1quina<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-12 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"loc-company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Nombre de la empresa (si es distinto al de arriba)\" value=\"\" type=\"text\" name=\"loc-company-name\" \/><\/span><\/div>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md-12 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"loc-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n *\" value=\"\" type=\"text\" name=\"loc-address\" \/><\/span><\/div>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md-3 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"loc-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ciudad *\" value=\"\" type=\"text\" name=\"loc-city\" \/><\/span><\/div>\n        <div class=\"col-md-3 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"loc-state\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Provincia \/ Estado *\" value=\"\" type=\"text\" name=\"loc-state\" \/><\/span><\/div>\n        <div class=\"col-md-3 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"loc-zip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"C\u00f3digo Postal *\" value=\"\" type=\"text\" name=\"loc-zip\" \/><\/span><\/div>\n        <div class=\"col-md-3 mb-3\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"setup-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"setup-type\"><option value=\"Tipo de Instalaci\u00f3n *\">Tipo de Instalaci\u00f3n *<\/option><option value=\"Interior\">Interior<\/option><option value=\"Exterior\">Exterior<\/option><\/select><\/span>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-3\">Detalles del Problema<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-12 mb-3\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"issue-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"issue-type\"><option value=\"Tipo de Problema *\">Tipo de Problema *<\/option><option value=\"No enciende\">No enciende<\/option><option value=\"Lectura de puntaje baja \/ nula\">Lectura de puntaje baja \/ nula<\/option><option value=\"Problema con sistema de pago\">Problema con sistema de pago<\/option><option value=\"Problema con dispenser de tickets\">Problema con dispenser de tickets<\/option><option value=\"Problema de pantalla \/ display\">Problema de pantalla \/ display<\/option><option value=\"Problema de sonido\">Problema de sonido<\/option><option value=\"Da\u00f1o f\u00edsico\">Da\u00f1o f\u00edsico<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n        <\/div>\n        <div class=\"col-md-12 mb-3\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"defect-description\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa el problema detalladamente *\" name=\"defect-description\"><\/textarea><\/span>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-3\">Fotos & Videos<\/h4>\n    <div class=\"row mt-1\">\n        <div class=\"col-md-6 mb-1\">\n            <div class=\"upload-wrapper compact-upload\" id=\"wrapper-file-1\">\n                <label for=\"file-upload-1\" class=\"custom-file-label\" id=\"label-file-1\">\n                    ARRASTR\u00c1 O CLICKE\u00c1 PARA SUBIR FOTOS *<br>\n                    <small>M\u00e1x 2 MB por foto<\/small>\n                <\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"file-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-1\" accept=\".jpg,.jpeg,.png,.webp\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"file-1\" \/><\/span>\n                <span class=\"custom-error\" id=\"error-file-1\">Se requiere al menos una foto.<\/span>\n                <div class=\"preview-container\" id=\"preview-file-1\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"col-md-6 mb-1\">\n            <div class=\"upload-wrapper compact-upload\" id=\"wrapper-file-2\">\n                <label for=\"file-upload-2\" class=\"custom-file-label\" id=\"label-file-2\">\n                    ARRASTR\u00c1 O CLICKE\u00c1 PARA SUBIR VIDEO *<br>\n                    <small>M\u00e1x 10 MB<\/small>\n                <\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"file-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"file-upload-2\" accept=\".mp4,.mov,.avi\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"file-2\" \/><\/span>\n                <span class=\"custom-error\" id=\"error-file-2\">Se requiere un video.<\/span>\n                <div class=\"preview-container\" id=\"preview-file-2\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"col-md-12 text-center\">\n            <p style=\"color: #cd1542; font-size: 12px; font-weight: bold; font-style: italic; margin: 5px 0 10px 0;\">\n                La carga puede tardar hasta 30 segundos. Por favor, no actualice la p\u00e1gina.\n            <\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"row\">\n        <div class=\"col-md-12\">\n            <button type=\"button\" id=\"btn-upload-more\" class=\"btn btn-sm btn-outline-secondary w-100 mb-1\">+ SUBIR M\u00c1S ARCHIVOS \/ ZIP (OPCIONAL)<\/button>\n            <div class=\"upload-wrapper mb-1\" id=\"wrapper-file-3\" style=\"display:none;\">\n                <label for=\"file-upload-3\" class=\"custom-file-label\" id=\"label-file-3\">SUBIR ARCHIVO ADICIONAL \/ ZIP<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"file-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" id=\"file-upload-3\" accept=\".jpg,.jpeg,.png,.webp,.mp4,.mov,.avi,.zip,.rar\" aria-invalid=\"false\" type=\"file\" name=\"file-3\" \/><\/span>\n                <div class=\"preview-container\" id=\"preview-file-3\"><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-4\">Urgencia e Impacto<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-12 mb-3\">\n            <label class=\"small mb-1\">Nivel de Urgencia *<\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"urgency-level\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"urgency-level\"><option value=\"Baja (la m\u00e1quina a\u00fan funciona)\">Baja (la m\u00e1quina a\u00fan funciona)<\/option><option value=\"Media (funciona parcialmente)\">Media (funciona parcialmente)<\/option><option value=\"Alta (fuera de servicio)\">Alta (fuera de servicio)<\/option><\/select><\/span>\n        <\/div>\n    <\/div>\n\n    <h4 class=\"custom-form-title mt-3\">Datos de Env\u00edo (si se requieren repuestos)<\/h4>\n    <div class=\"row\">\n        <div class=\"col-md-12 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"shipping-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n de Env\u00edo\" value=\"\" type=\"text\" name=\"shipping-address\" \/><\/span><\/div>\n        <div class=\"col-md-4 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Ciudad\" value=\"\" type=\"text\" name=\"city\" \/><\/span><\/div>\n        <div class=\"col-md-4 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"state\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Provincia \/ Estado\" value=\"\" type=\"text\" name=\"state\" \/><\/span><\/div>\n        <div class=\"col-md-4 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"state-zip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"C\u00f3digo Postal\" value=\"\" type=\"text\" name=\"state-zip\" \/><\/span><\/div>\n        <div class=\"col-md-12 mb-3\"><span class=\"wpcf7-form-control-wrap\" data-name=\"country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" placeholder=\"Pa\u00eds\" value=\"\" type=\"text\" name=\"country\" \/><\/span><\/div>\n    <\/div>\n\n    <div class=\"text-center mt-4\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary btn-lg\" type=\"submit\" value=\"ENVIAR SOLICITUD DE SERVICIO\" \/><\/div>\n<\/div>\n\n<style>\n.custom-form-title { color: #cd1542; font-weight: bold; text-transform: uppercase; font-size: 16px; border-bottom: 1px solid #cd1542; padding-bottom: 5px; margin-bottom: 15px; }\n.form-control { border: 1px solid #7b858a !important; height: 45px !important; }\ntextarea.form-control { height: auto !important; }\n\n\/* Estilos Drag & Drop *\/\n.upload-wrapper { position: relative; width: 100%; transition: all 0.3s ease; }\n.upload-wrapper.dragover .custom-file-label { background: #fdf2f4 !important; border: 2px dashed #cd1542 !important; color: #cd1542 !important; }\n\n.upload-wrapper input[type=\"file\"] { position: absolute; left: 0; top: 0; opacity: 0; width: 100%; height: 70px; cursor: pointer; z-index: 2; }\n.custom-file-label { display: flex !important; flex-direction: column; align-items: center !important; justify-content: center !important; width: 100%; height: 80px !important; background: #eeeeee !important; color: #333 !important; border: 1px solid #7b858a !important; margin: 0 !important; padding: 5px !important; font-weight: bold !important; font-size: 12px !important; border-radius: 4px; text-align: center; position: relative; z-index: 1; transition: all 0.2s; line-height: 1.2; }\n.custom-file-label small { font-weight: normal; font-size: 11px; margin-top: 4px; }\n.custom-file-label.error-border { border: 2px solid #cd1542 !important; background: #fff1f4 !important; }\n\n\/* Previsualizaciones y Bot\u00f3n Eliminar *\/\n.preview-container { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 10px; justify-content: center; min-height: 20px; }\n.preview-item { position: relative; width: 90px; height: 90px; border: 1px solid #cd1542; border-radius: 4px; overflow: hidden; background: #000; animation: fadeIn 0.3s; }\n.preview-item img, .preview-item video { width: 100%; height: 100%; object-fit: cover; }\n.btn-remove-file { position: absolute; top: 2px; right: 2px; background: #cd1542; color: white; border: none; border-radius: 50%; width: 20px; height: 20px; font-size: 12px; cursor: pointer; z-index: 10; display: flex; align-items: center; justify-content: center; font-weight: bold; }\n.custom-error { display: none; color: #cd1542; font-size: 11px; font-weight: bold; margin-top: 2px; text-align: center; }\n\n@keyframes fadeIn { from { opacity: 0; transform: translateY(5px); } to { opacity: 1; transform: translateY(0); } }\n<\/style>\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n    \/\/ 1. Auto-generaci\u00f3n de ID de Caso\n    const serialField = document.querySelector('input[name=\"serial-number\"]');\n    if (serialField && !serialField.value) serialField.value = \"SRV-\" + Math.floor(100000 + Math.random() * 900000);\n\n    const wrappers = document.querySelectorAll('.upload-wrapper');\n\n    wrappers.forEach(wrapper => {\n        const input = wrapper.querySelector('input[type=\"file\"]');\n        const previewContainer = wrapper.querySelector('.preview-container');\n        const label = wrapper.querySelector('.custom-file-label');\n\n        \/\/ 2. Eventos Drag & Drop\n        ['dragenter', 'dragover', 'dragleave', 'drop'].forEach(eventName => {\n            wrapper.addEventListener(eventName, e => { e.preventDefault(); e.stopPropagation(); }, false);\n        });\n\n        ['dragenter', 'dragover'].forEach(eventName => {\n            wrapper.addEventListener(eventName, () => wrapper.classList.add('dragover'), false);\n        });\n\n        ['dragleave', 'drop'].forEach(eventName => {\n            wrapper.addEventListener(eventName, () => wrapper.classList.remove('dragover'), false);\n        });\n\n        wrapper.addEventListener('drop', (e) => {\n            const dt = e.dataTransfer;\n            input.files = dt.files;\n            handleFiles(dt.files, previewContainer, input, label);\n        }, false);\n\n        input.addEventListener('change', function() {\n            handleFiles(this.files, previewContainer, input, label);\n        });\n    });\n\n    \/\/ 3. 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